This is JUSTCLICK policy for Payments (“Policy”). This policy applies only to activities JUSTCLICK (“Company”) engages in on its website services.justclick.pk and/or its related mobile applications (“Site”) and does not apply to Company activities that are “offline” or unrelated to the website. Any products or services that a user requests on our Site are referred to as “Service(s)”.
Modes of Payment
The Site accepts payment by cash or through Visa or Mastercard debit and credit cards for its products and services. Services booked via the Site are also governed by the terms and conditions of respective merchant service providers
Paying for Services
Users are charged once our service partner has confirmed that the service has been delivered. The Company will not seek the confirmation from the user that the service has been delivered before processing a payment.
MULTI-CURRENCY PRICED TRANSACTION
The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay”.
The Site user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent after the payment has been processed as soon as practically possible.
Should the Company, based on the delivery confirmation of our service partner, charge a user whereas the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to bring such cases to the attention of the Company by emailing [email protected] within 24 hours of the due date of the scheduled service.
Any other refunds including those listed above will be made as credits to the users registered account on JustClick or onto the original mode of payment, as may be deemed appropriate by the Company.
LATE CANCELLATIONS & CHANGES
For late cancellations or change requests (late is defined as less than 24 hours before the start of the service);
Where a customer was not present to avail the scheduled service and as a consequence the service was not delivered;
In such cases Administrative charges will apply. Such charges will depend on the type of service which was scheduled.
PAYMENT OF CHARGES
Any applicable administrative charges will be communicated to the Customer at the time when the request for cancellation or changes is made.
- Charges are deducted at the time of cancellation in case of a late cancellation and for late changes at the time of completion of the delivery of the service.
- Charges for No Shows are applied once the Company is notified by its partner suppliers.